巨为JOOWAY CORP.

售后服务承诺书

迅捷、准确、可靠

以客户满意度*为目标

JOOWAY SERVICE SYSTEM

Quick, Accurate, Credible

Aiming at offering most satisfying Services

上海巨为仪器设备有限公司是中国台湾巨为仪器股份有限公司投资伍佰万人民币设立在中国大陆全

资子公司,成立于2006年，注册于上海奉贤区四团镇,全权负责巨为JOOWAY产品（包括中国台湾JOOWAY、上海JOOWAY、东莞JOOWAY、宁波JOOWAY）在中国地区的营业和售后服务工作。同时也是中国台湾JOOWAY产品在中国大陆的*专业维修机构。公司在保税区内设有备品配件仓库,售后服务部在全国现有售后服务人员45余名，并有6名中国台湾技术人员常驻，分布于上海、苏州、无锡、西安、广州、深圳、北京、东莞等地。公司具备专业的设备安装,调试和维修维护能力。

一.设备移交验收

INSPECTION AND ACCEPTANCE AFTER DELIVERY

1.设备动力确认:确认压缩机、加热器等电子元器件的工作,各种报警功能的确认。

2.设备性能确认:从常温降至zui低温的时间确认。

从zui低温升至zui高温的时间确认。

温湿度配合恒定确认。

3.对设备相关使用者提供仪器操作及日常维护保养的培训。

4.由售后验收工程师填写设备验收报告书，经双方签字后生效。

1. Dynamical Parts

To make sure normal performance of compressors, heaters and other electrical components etc. as well as all kinds of alarm functions.

2. Equipment Performance

To confirm needed change time from ambient to lowest temp.

To confirm needed change time from lowest temp to highest temp.

To confirm the stability of the control under different kinds of temp. and humid. conditions.

3.Training session for relevant people on the operation and maintenance.

4.The inspection Report filled in by JOOWAY engineers will be valid against the subscription of two parties.

二.质量保证期

WARRANTY

产品质量保证期为一年，从双方相关人员签订设备验收报告书之日起计算。第二年起若与JOOWAY售后部签定设备有偿点检合同（单位：一年），设备故障处理将收取损坏零部件费用（技术服务费和交通费以当年标准收取）。

We offer two-year warranty, counting from the time of the acceptance.( excluding personnel factor.)

三.突发事故处理

INCIDENT MANAGING

服务及时，报修对应速度控制在24小时以内，再发故障率控制在低水平。在质保期内发生的非人为因素故障，若需要更换零部件，经修复后，该部件重新计算一年的质保期。在保修期内(特殊客户可另行商定时限)，设备若发生故障，且由于售后维修周期较长而影响客户试验进程的，将委托JOOWAY测试中心免费为客户提供试验服务，直至设备维修完毕为止。

We offer timely service with a quick feedback to customer’s failure reporting within 24 hours . After resolving the failure, the ratio of failure re-happening will be controlled lower level, To all the malfunctions due to unmanly reasons happen in warranty period, if parts needed to be changed, then the new parts take another one-year warranty. If the chamber fault occurs within the warranty period and customer’s test procedure may be greatly influenced due to this chamber fault，we will provide a free test service for our customer until we repair the chamber.

四.性能保证点检

INSPECTION FOR PERFORMANCE AFTER WARRANTY

产品保修期后，为了有计划实施售后服务活动，保证设备正常长期运行，

通过签定性能保证定期点检协议书提供有偿点检、维护和保养服务。

After warranty, in order to conduct our after-sales service activities, we offer paid inspection and maintenance service for our customer through an agreement made by our two parties.

五.零件调配供应

PARTS PREPARING

分析修理零部件采购习性，科学管理消耗品和零部件库存；

各事务所通过 Internet来确认库存状况，预约订货。

Effectively managing the expendable parts and in stock parts; all the rep. offices can confirm the “in stock” status and plan to order needed parts via the internet.

六.故障解析研究

FAILURE ANALYSE & RESEACH

按产品定期分析产品MTBF信息，努力改善品质；

收集装置各部位可靠性信息，提出产品设计方案。

According to the analyses and research to the MTBF information, we concentrate on enhancing quality and innovating design; Through collecting relevant data of different parts in the equipments, innovative designs can be brought forwardly.

上海巨为仪器设备有限公司